• Customer Login

MOIS Business Continuity Plan Information

Mutual of Omaha Investor Services ("MOIS") has developed a plan to quickly recover and resume business operations following a significant business disruption. Our disaster recovery plan is designed to allow MOIS to quickly recover and resume business operations, and assure our customers prompt access to their funds and securities. In the event of a disruption, we plan to transfer operations to a local remote site and resume business within 24 to 96 hours. If the disruption affects a larger area such as our city or region, we plan to move operations to a location outside the affected area. In addition to MOIS, you should have received business continuity plan contact information from the Investment Company that holds your account, or from our clearing firm, Pershing LLC. In the event of a significant business disruption, an update will be available by calling our toll-free number 800-228-2499. A more detailed version of our Business Continuity Plan is available upon written request.

MOIS Customer Funds Policy

The customer’s Representative is responsible for promptly transmitting any funds received from the customer in relation to account activity. If funds are transmitted to the MOIS Home Office, MOIS will promptly transmit the funds to the appropriate Product Sponsor. For Variable Annuity and Subscription Way business, the MOIS Home Office may take up to seven business days to review and transmit funds. MOIS will maintain a copy of funds received in the Home Office, including a record of when the funds were received from the customer and the date the funds were transmitted to the Product Sponsor. Once MOIS has approved or rejected the transaction, the funds will be promptly transmitted to the Product Sponsor or returned to the customer.